Listen Live or Download Later!
Tuesday September 2 at 4pm New York time-
http://www.blogtalkradio.com/drsallywitt/2008/09/02/Donna-Cutting-on-the-Dr-Sally-Show
Donna Cutting wasn’t a typical kid. Instead of playing games and watching TV, she was busy putting on talent shows for the neighbors, rehearsing her Oscar speech in the bathroom mirror, and signing autographs for anyone who would ask—usually her parents. Today, Cutting is using that same passion and energy as a professional speaker specializing in customer service and employee morale— two hand-in-hand topics for the times, when good service seems hard to find. She lives in St. Petersburg, Florida, with her husband,Jim, and Snowball, their Maltese puppy. Contact her on the Web at thecelebrityexperience.com.
The Celebrity Experience
How every business can prosper - and profit -
by approaching customer service like Hollywood
How would you describe the state of customer service today?
If you said “dismal”—or a similar, more colorful word—then join the
crowd.
Nine out of ten people say that it should be easy to provide
customer service, yet literally half the time they do not have a
positive experience, according to a recent survey by Creative
Strategies and Connell Associates.
Donna Cutting couldn‛t agree more. A stage actress turned business
writer-speaker-consultant, Cutting is on fire about customer service
in America—the good, the bad, and the ugly—and delivers hope and
help in a new book, The Celebrity Experience: Insider Secrets to
Delivering Red-Carpet Customer Service (Wiley, 2008, $24.95).
Cutting spent a year and a half interviewing people who own, manage,
or work for companies that cater to the Hollywood elite. Her
mission? To learn how “real-world” businesses can follow their lead
and provide celebrity-caliber service to their own customers.
In The Celebrity Experience, Cutting shows how every company,
regardless of its business or budget, can create a red-carpet
experience and turn their customers into adoring fans. With
Hollywood as her backdrop, she shares fascinating
behind-the-scenes stories and helpful hands-on advice. Other ideas
and insights:
Best practices and service secrets from the Hollywood A-list
How “regular” companies—from mega-corporations to
mom-and-pop businesses—are becoming service stars and
boosting their top and bottom lines
Seven steps for getting started—from owning up to where
you are now to rallying your team to help develop a service
strategy
What every employee can do even when their company or boss
isn‛t on board
Why no company is safe from customer “disservice” blogs and
Internet sites
Dr. Sally Witt - STOP SMOKING EASILY!!
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